| Frequently Asked Questions |
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Is there any way to copy the setup from one computer to another?
Yes, but not everyone can do it. If the owner of the license is a company and they have purchased a group license of the software, the company can install the software on one computer, set it up, and then copy it onto other computers. Using the special password they were given when they purchased the group license, they can then change the Salesman’s name in the copies. However, they will still have to call us to obtain the registration code for each copy.
If I purchased my copy of Roof Geek on a payment plan, can I pay it off early and quit calling for a monthly payment code?
Absolutely! We love it when customers pay in full. All you have to do is call us and make a payment sufficient to pay your account in full. You will be given a special code that will remove the payment restrictions from the software.
Why is the downloadable file on the website so large?
Actually, the entire Roof Geek software is less than 8mb. Unfortunately, to run the program, you must have MS Access’s Runtime files on your computer. The download file contains the Roof Geek file as well as the MS Access Runtime files required to install and run it. This requirement will be removed in the 2005 version. We are predicting that the new download file will be under 10mb. We hope to have the new version available on the website sometime in mid 2005 (if not sooner).
Why can’t I register the copy of the software that I downloaded from your website?
The Trial Version is a fully functional copy of the software, but does not contain the registration codes necessary to register it. We have removed them from the Website’s Trial Version for security reasons. If you would like to purchase the software, we will overnight you a personalized copy.
Why is it that some of the roofing materials do not have a list of colors associated with them?
Simply stated, because we didn’t enter them for you. We did enter the colors on most shingles and most materials for you, but we thought it better to leave some of the setup for you to complete. We want you to learn the software fully, and that includes entering colors where necessary.
How do I get my own logo to print on contracts, estimates and letters?
Copy your logo jpg or bmp file into the appropriate directory. If you have allowed the installation program to use its default directories during installation (recommended), the path to it will be “c:\program files\roof pro” for Full Versions of the software, and “c:\program files\RoofProTrial” for Trial Versions.
Click “Setup” on the main menu and then click “Preferences”. Next, select the “Printing” tab. In the “Logo Path” field, enter the path of your logo i.e. “C:\Program Files\Roof Pro\(your file name).bmp or (your file name).jpg”. Click the “Preview” button under the “Logo Path” field. If your logo appears in the small preview box, you have entered the path correctly. Otherwise, you have not. If you need assistance, call our Tech Support and we will be happy to walk you through it.
If I want to purchase your software on a payment plan, will you require a credit check before giving me credit?
Absolutely not! We do not care about your past credit history. We want you to purchase and use our software. If you default on the payments, the software will simply quit working until you have caught up on your back payments, or until you have made other arrangements with us to defer a payment or two. We want you out there using our software to make money. You can’t do that if your program is locked up awaiting a payment code.
If I purchase a new laptop, can I copy the software over to it?
Of course, however, you will need to call us for a code to register it on the new computer. This is a free service, within reason. Your data should be retained and available on the new laptop once you have received the new registration code. It is recommended that you copy it onto the new laptop in the same directory as it was in on the old one. Otherwise, some of the logos and icons may not survive the move and you may receive a runtime error. Call our Technical Support if you have difficulty.
Why can’t I change the Salesman’s name?
Controlling the Salesman’s Name is just one of the ways we limit the possibility of bootleg copies being distributed around the industry. If your copy of Roof Geek has been licensed as an “Individual” user copy, (as opposed to a “company group license”), you will have supplied us with the name that you would like to appear on printed documents generated by the software. The software is registered in that name. Obviously, we are skeptical of such changes, however, if you have your name legally changed (due to marriage or other legal means), we will change the registration name for you. In order to then change the Salesman’s name in the software, you will have to make a copy of it and send it to us to have the change made. Do not delete anything from your computer. Once the change has been made and you have received it back from us, you will need to call RoofGeek Technical Support for instructions on how to remove the existing copy from your computer and install the copy containing the new Salesman’s name. However, if you don’t care about losing your existing data, we will send you a new copy and walk you through removing the old and installing the new.
My company specializes in repairs. We don’t usually have measurements to enter. How can I make material and labor orders without entering measurements?
Roof Geek is used by many salespeople who are strong in selling repairs. The best way is to activate the “Misc” trade on the “Scope” screen and click “Continue”. Complete a Material Order there. Then, prior to printing it, click “GoTo” on the main menu, click “Instructions” and select “Misc”. Fill in your Labor Instructions there. If you want to fax the Material Order to the supplier without the instructions on it, print the Material Order before you add the “Instructions”. Of course, you will generate the Estimate and/or Contract in the same manner you would for a replacement job. You should have already included many repair related items to your Estimate Generator Menus so that you can generate Estimates and Contracts in the same “point and click” manner you would for a full replacement job.
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